ckgame Privacy Policy

Introduction and Applicability

ckgame is a trusted online gaming and betting platform in Bangladesh. We give the highest priority to our users' privacy. This privacy policy applies to the ckgame website (ckgame.cam) and all associated services.

When you register, log in, or use any service on our platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy may be updated at any time. In the event of changes, we will publish a notice on the site and update the "Last Updated" date at the top of the policy. You are encouraged to review this policy on a regular basis.

Information We Collect

We collect various types of information to create your account and provide services on ckgame. This information can be divided into two main categories:

2.1 Information You Provide

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Identity verification documents (copy of national ID card or passport)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Transaction history and amounts

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Your browsing behavior and preferences on the website
• Login time and date information
• Information obtained from Cookies and similar tracking technologies
• Gaming patterns and preference information

Purpose of Data Collection

ckgame collects and uses your information only for specific, lawful, and transparent purposes. We use your information for the following purposes:

3.1 Account Management

Your personal information is required to create, verify, and maintain your ckgame account. Age verification and identity confirmation is an essential responsibility for us — only individuals aged 21 or older may use our platform.

3.2 Financial Transaction Processing

We use payment information to complete your deposit and withdrawal processes, prevent fraud, and ensure accurate payments.

3.3 Customer Service

We use your account information to provide you with effective support through our 24/7 live chat assistance and email.

3.4 Ensuring Responsible Gaming

We monitor your gaming patterns to identify potentially problematic behavior and provide support where needed.

3.5 Legal Compliance

To comply with applicable laws and regulations, we are required to retain and provide necessary information at the request of tax authorities or regulatory bodies.

Data Sharing and Third Parties

ckgame does not sell, rent, or commercially transfer your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, and authorized banks solely to complete transactions.
• Technology service providers: With trusted partners for server hosting, security analysis, and technical support.
• Law enforcement agencies: As part of a court order or lawful legal process.
• Fraud prevention services: To prevent money laundering and verify the identity of authorized individuals.

When sharing information with any third party, we ensure that they comply with appropriate privacy and security standards. We share only the minimum information necessary.

Data Security Measures

ckgame adopts industry-standard technical and organizational measures to ensure the security of your information.

5.1 Technical Security

• All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Passwords are stored encrypted using strong hashing algorithms.
• Sensitive financial information is kept in encrypted form in a secured database.
• Regular security audits and vulnerability assessments are conducted.

5.2 Access Control

• Only authorized staff may access specific information.
• All access logs are recorded and monitored.
• Staff receive regular training on data protection.

While we strive to ensure the highest level of security, no transmission of information over the internet is completely risk-free. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

Cookie Policy

ckgame uses Cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help the website recognize you and remember your preferences.

6.1 Cookies We Use

• Essential cookies: These are necessary for login sessions and security.
• Functionality cookies: These remember your language preferences and settings.
• Analytics cookies: Used to analyze site usage and improve services.

You can disable cookies at any time by changing your browser settings. However, doing so may limit some functionality of the site.

Data Retention Period

We retain your personal information for as long as it is needed. The general policy is as follows:

• All information is retained for as long as the account is active.
• After account closure, certain information may be retained for at least five (5) years due to legal obligations.
• Financial transaction records are retained in accordance with applicable law.
• Certain information may be kept for an extended period for legal obligations or dispute resolution.

After the required retention period has ended, your personal information is securely deleted or anonymized in a way that it cannot be used to identify you.

Your Rights

You have the following rights over your personal information. To exercise these rights, contact us via live chat or email:

8.1 Right to Access

You may request a copy of the information we hold about you. We will fulfill this request within a reasonable timeframe.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. We will make the necessary changes as quickly as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Right to Object

You may object to marketing communications at any time. We will respect your request.

Protection of Minors

ckgame is for individuals aged 21 or older only. We do not intentionally collect any information from minors.

If we learn that a person under the age of 21 has registered on our platform, we will immediately close their account and delete the associated information.

If you become aware that a minor is using our platform, please notify us immediately.

International Data Transfers

Although ckgame's operations are centered in Bangladesh, your information may be stored on servers in other countries for technical reasons. In such cases, we ensure that:

• All servers storing information comply with high-standard security measures.
• Appropriate agreements and safeguards are in place for data transfers to third countries.
• The standard of data protection does not fall below the standard described in this privacy policy.

Policy Changes

We reserve the right to update this privacy policy at any time. Changes will be communicated to you in the following ways:

• A notice will be published in a prominent place on the site.
• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification may be sent to your registered email.

If you continue using ckgame after the changes, you will be considered to have accepted the new policy. You are encouraged to review this page on a regular basis.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will review your request as quickly as possible.

If you wish to exercise your rights or submit any request regarding your information, please let us know via our live chat or email.